Question 1

Do I need to be home during the clean?

Accepted Answer

No. Share a building access code or leave a key with reception. Your Spectrum pro updates you on WhatsApp when they arrive and when they leave.

Question 2

Are cleaning products included?

Accepted Answer

Yes. Pros arrive with eco concentrates as default. If you prefer hospital-grade disinfection or have a scent preference, add it as an extra at checkout.

Question 3

Can I cancel or reschedule?

Accepted Answer

Free cancel or reschedule up to 2 hours before your slot. Later than that, a small fee may apply so we can still pay the pro who was on the way.

Question 4

How does Pay Later work?

Accepted Answer

No advance payment. After the visit you pay cash, card, or Apple Pay. The total you approved in the booking is the total you pay — including 5% VAT.

Question 5

Are Spectrum pros background-checked?

Accepted Answer

Every pro is ID-verified, insured, and rated after each job. You can pin a favourite cleaner so they get first look at your next booking.

Question 6

Which cities do you serve?

Accepted Answer

Dubai, Abu Dhabi, Sharjah, and Ajman for same-day slots, with coverage expanding across the Northern Emirates. Pick your area in the header to see live availability.

Question 7

How do I book a same-day slot?

Accepted Answer

Choose a service, pick today on the calendar, and take a slot at least 90 minutes out. Same-day is available on most home and furniture jobs if you book before noon.

Question 8

Do prices include VAT?

Accepted Answer

The total you see in the sticky summary includes 5% VAT. Promo codes and recurring-plan discounts apply before VAT.

Question 9

Can I request a female cleaner?

Accepted Answer

Yes. On the Professional step, choose Female-only. We’ll assign a female Spectrum pro. Favorites lets you pin someone you’ve already rated.

Question 10

What if I’m not happy with the clean?

Accepted Answer

Message us on WhatsApp within 24 hours. We’ll send a pro back to fix it at no extra charge, or we’ll refund the visit.

Question 11

Do you bring equipment for villas and offices?

Accepted Answer

Yes. Pros arrive with kit sized to the package — extra cleaners on Villa and larger office tiers. Parking and loading-bay notes go in special instructions.

Question 12

Can I pay with Apple Pay?

Accepted Answer

Yes, at checkout. You can also pay cash on the visit or save a card in Account → Payment Methods.

Questions, answered.

Booking

Service

Payments

Pros

Coverage